How to Reset Fanvil IP Phone: Expert Step-by-Step Guide

How to Reset Fanvil IP Phone?

To reset a Fanvil IP Phone, press and hold the “#” key while powering on the device until the phone shows “Factory Reset,” or access the web interface using the key combination admin account to perform the reset.

This is the quickest and most reliable way to restore default settings and fix configuration issues.

Personal Details Table

Introduction: Why Resetting Fanvil IP Phone Is Important

Fanvil IP Phones are widely used in businesses, call centers, and enterprises for reliable VoIP communication. However, issues like:

• Forgotten passwords

• Network misconfigurations

• SIP registration failures

• Frozen UI

…can make the phone unusable.

That’s where a reset comes in—it restores the device to default settings, giving you a fresh start. But the key question is: how to reset Fanvil IP Phone properly without damaging the device?

Let’s go step by step.

Reset Methods for Fanvil IP Phones

There are three primary reset methods, depending on your device’s condition and access level.

1. Reset via Keypad (Hard Reset / Factory Reset)

• Best for: When you cannot log in to the web interface.

• Works on: Most Fanvil models (X series, V series, H series).

Steps:

1. Power off your Fanvil IP Phone.

2. Press and hold the # key.

3. While holding, power on the device.

4. Wait until the screen shows “Factory Reset”.

5. Release the key and allow the phone to reboot.

✅ All configurations will be erased, and default settings restored.

2. Reset via Web Interface

• Best for: When you still have admin access.

• Works on: All Fanvil IP Phones.

Steps:

1. Find your phone’s IP address (Menu > Status > IPv4).

2. Open the IP address in a browser.

3. Login with admin/admin (default, unless changed).

4. Go to System > Upgrade > Reset.

5. Click Factory Reset.

✅ Useful for IT admins who want to reset remotely without touching the device.

3. Reset via Auto-Provisioning (Advanced)

• Best for: Enterprises managing multiple devices.

• Works on: Models with provisioning enabled.

Steps:

1. Configure your provisioning server with reset commands.

2. Point your Fanvil device to the server via DHCP or static config.

3. Apply the reset profile.

✅ Suitable for bulk resets across multiple office phones.

Resetting Fanvil Phones by Model Series

Since Fanvil has multiple product series, here’s a breakdown:

X Series (X1, X3, X5, X6, X7, etc.)

• Keypad reset works universally.

• Web interface reset available if credentials are valid.

V Series (Video IP Phones)

• Use Menu > Settings > Advanced > Factory Reset directly from the phone.

H Series (Hotel IP Phones)

• Reset via keypad or web login.

• Frequently used in hospitality, so administrators often lock settings.

i Series (Door Phones & Intercoms)

• Reset via reset button (hold 10 seconds).

• Can also be reset through web admin.

Best Practices Before Resetting

• Backup your SIP account settings.

• Note down network configuration details.

• Inform IT admins if part of a corporate network.

• Ensure uninterrupted power supply during reset.

Common Problems Solved by Resetting

• Login failure due to forgotten admin password.

• Phone stuck during boot.

• SIP registration errors.

• Unable to upgrade firmware due to misconfigurations.

• Removing old provisioning data.

Risks of Resetting Fanvil IP Phones

• All custom settings will be lost.

• You’ll need to reconfigure SIP accounts.

• If reset improperly, the device may get stuck in a boot loop.

• Firmware may need to be reinstalled in rare cases.

Troubleshooting After Reset

• Cannot login with admin/admin: Check if your reseller/provider changed the default password.

• Phone not registering SIP: Enter correct SIP server, username, and password again.

• Boot loop after reset: Re-flash firmware using Fanvil upgrade tools.

FAQs on How to Reset Fanvil IP Phone

Q1. How to reset Fanvil IP Phone without password?
A1. Hold the “#” key while powering on the device until it shows “Factory Reset.”

Q2. What is the default password for Fanvil IP Phones?
A2. Default username: admin, password: admin (sometimes customized by providers).

Q3. Will resetting erase firmware updates?
A3. No, firmware stays the same, but settings are erased.

Q4. Can I reset remotely?
A4. Yes, using the web interface or auto-provisioning.

Q5. How long does a reset take?
A5. Around 3–5 minutes, depending on the model.

Conclusion: The Right Way to Reset Fanvil IP Phones

Resetting your Fanvil IP Phone is often the fastest way to fix issues like login errors, misconfigurations, or SIP problems.

• If you lost access: Use the keypad reset (hold “#” key).

• If you still have access: Use the web interface reset.

• For bulk management: Use auto-provisioning reset.

The best and most reliable method: Press and hold the “#” key while powering on to perform a factory reset.